Consumers have a right of revocation as provided below, in which a consumer is any natural person that concludes a legal transaction for a purpose not related to its commercial or self-employed activity:
Information on the right of revocation
Right Of Revocation
You may revoke your order in writing (e.g. by mail, fax, e-mail) within 14 days without specifying reasons or, if you receive the goods before the end of this period, by returning the goods. The period begins upon receipt of this information in writing, but not before the recipient receives the goods (in the case of recurring delivery of similar goods: not before the first partial shipment is received) and not before the fulfilment of our information obligations pursuant to Section 246 (2) in conjunction with Section 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to Section 312g (1) sentence 1 of the German Civil Code (BGB) in conjunction with Section 246 (3) EGBGB. To comply with the revocation deadline, the due dispatch of the notice of revocation or of the goods is sufficient.
Consequences of revocation
In the event of effective revocation, the performance received by both parties shall be returned along with any benefits gained (e.g. interest). If you cannot or not fully return or surrender the performance received and benefits (e.g. usage benefits) gained or only in a deteriorated condition, you shall compensate us accordingly. You only need to pay compensation for the deterioration of the goods and for benefits gained to the extent that the benefits or the deterioration were caused through handling of the goods beyond the inspection of the properties and functions. "Inspection of the properties and functions" refers to the testing and trying out of the goods in a way that would have been possible and customary in a retail shop. Items that can be sent by parcel service shall be sent back at our risk. You bear the normal costs of the return shipment if the delivered goods correspond to the order and the price of the returned item does not exceed EUR 40 or, if the price of the item is higher, in the event that you have not yet paid the compensation or a contractually-agreed instalment at the time of revocation. In all other cases, the return shipment is free of charge for you. Items that cannot be sent by parcel service will be collected from you. Refund obligations must be fulfilled within 30 days. This period begins for you with the dispatch of your declaration of revocation or of the item; it begins upon its receipt for us.
End of information on the right of revocation
Exclusion of the right of revocation
The right of revocation does not exist for
distance sale contracts for the delivery of goods manufactured according to customer specifications, goods obviously custom-tailored to personal needs, goods whose properties make them unsuitable for return, goods that could perish rapidly, or goods whose expiry date would be exceeded;
distance sale contracts for the supply of audio or video recordings or software, in case you have broken the seal of the supplied storage media;
distance sale contracts for the supply of newspapers, magazines, and journals, unless you placed your order by phone.
Please avoid damaging or contaminating the goods. Please send the goods back to us in the original packaging, if possible, with all accessories and with all package components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging for adequate protection against transport damage.
Please do not send the goods back to us on a freight collect basis. At you request, we can refund the freight to you in advance, unless the freight is to be borne by yourself.
Please note that the above sections 1 and 2 are not preconditions for the effective exercise of the right of revocation.